online shopping

Complaints about parcels deliveries to citizens advice have trebled since coronavirus hit, as shoppers turned to online orders. Ahead of the busiest period of the year for home deliveries, the charity is reminding consumers that it is the seller’s responsibility to deliver the items to the buyer’s door, and consumers are entitled to a refund if its service fails. The various restrictions on shopping that have been in place since march have led to a surge in online shopping. Figures from the office for national statistics show that in may, online accounted for 33% of retail sales, compared with 19% a year earlier. As shops reopened over the summer the proportion fell, but with a new lockdown in place in england, may’s figure could be beaten. Citizens advice said its consumer service had received three times as many calls about delivery issues since march compared with the same period last year. Its webpage on parcel delivery rights has been getting twice as many hits this year compared